I hope that someone gets my SOS

Ah… I love dealing with customer support. I am trying to get an issue resolved with a product I use at work. After doing the polite thing and sending an email, I get a response a few hours later saying that due to the nature of the request I need to talk to someone else. Apparently the person who responded to my email does not have a “cc” and “forward” button on their mail agent, because otherwise the logical thing would be to forward my request on or cc someone who could open a ticket in said department. Alas, the “Customer Service” department should probably update to a more recent version of outlook which has the cc and forward button.

Luckily my monotonous run through the customer service gauntlet was broken up with some on hold music which seemed rather fitting for the moment. The Police, Message in a Bottle. Specifically:

“A year has passed since I wrote my note
But I should have known this right from the start…

…I’ll send an s.o.s. to the world
I’ll send an s.o.s. to the world
I hope that someone gets my
I hope that someone gets my
I hope that someone gets my
Message in a bottle, yeah
Message in a bottle, yeah”